Contact
We are always happy to hear from you — whether you have a question about an order, need guidance on building a routine, or want a second opinion before you buy.
Contact details
- Email: help@themedispaedit.com
- Phone: 0330 520 0525
- WhatsApp: Message our team
- Hours: Monday to Friday, 9am–5pm (excluding UK bank holidays)
- Response time: we aim to reply to every enquiry within 2 working days
Company details
The Medispa Edit
Registered office: 23 Bilston Street, Sedgley, West Midlands, Dudley, DY3 1JA
Correspondence and returns: Unit 1B Gatcombe Way, Priorslee, Telford, Shropshire, TF2 9GZ
The Medispa Edit is a separate legal entity from The Medispa Clinic Limited.
Before you get in touch
- Order status or tracking — check your despatch confirmation email first, then see Shipping & Delivery.
- Returns — please email us before sending anything back. See Returns & Refunds.
- Not sure what to buy — start with the Skin Diagnosis, or message us on WhatsApp.
- Buying in person — SkinCeuticals is available from The Medispa Edit online only. Our clinic locations do not stock it for retail purchase.
Send us a message
Fill in the form below and a member of our team will come back to you.