Shipping & Delivery

We deliver across the United Kingdom and take care to despatch orders promptly so your skincare reaches you in the best possible condition. All delivery information below applies to UK mainland addresses unless otherwise stated.

Delivery Areas

We currently deliver to UK addresses only — including England, Scotland, Wales, and Northern Ireland. We are unable to fulfil orders to BFPO addresses, PO Boxes, or international destinations at this time.

Delivery Options & Costs

Order value	Standard Delivery (3–5 business days)	Next Day Delivery
Under £100	£3.99	£7.99
£100 or more	FREE	£3.99

Free UK delivery is applied automatically to Standard Delivery on all orders of £100 or more. Next Day Delivery is reduced to £3.99 on those orders.

Working days are Monday to Friday, excluding UK bank holidays. Delivery estimates begin from the date of despatch, not the date of order.

Order Despatch

Orders are despatched on the next working day after they are placed. Orders placed at the weekend or on a bank holiday are despatched on the next working day after that. You will receive a despatch confirmation email with any tracking details once your order is on its way.

Next Day Delivery arrives on the working day after despatch.

Tracking Your Order

Where a tracked service is used, your despatch email will include a tracking link or reference number. You can use this to follow your parcel's progress directly on the carrier's website. If you have not received a despatch email within two working days of placing your order, please check your spam folder and then contact us at help@themedispaedit.com.

Delayed or Missing Deliveries

Delivery timeframes are estimates and not guaranteed. Occasional delays can occur due to high carrier volumes, adverse weather, or other circumstances beyond our control. If your order has not arrived within 10 working days of your expected delivery date, please contact us at help@themedispaedit.com with your order number. We will investigate with the carrier and, if your parcel is confirmed lost, arrange a replacement or full refund in accordance with our Returns & Refunds Policy.

Failed Deliveries

If the carrier is unable to deliver and leaves a missed-delivery card, please follow the instructions on the card to rearrange delivery or collect from a local depot. If a parcel is returned to us as undeliverable, we will contact you to arrange re-despatch or a refund. No administration or handling fee is charged.

Damaged in Transit

In the unlikely event that your order arrives damaged, please do not discard the packaging and contact us as soon as possible at help@themedispaedit.com with photographs. We will arrange a replacement or refund promptly. Please see our Returns & Refunds Policy for full details.