FAQs

Everything you need to know about ordering from The Medispa Edit. If you cannot find the answer you are looking for here, please do not hesitate to contact us — we are always happy to help.

Delivery & Shipping

Where do you deliver?

We currently deliver to UK addresses only, including England, Scotland, Wales, and Northern Ireland. We do not offer international shipping at this time. Full details are on our Shipping & Delivery page.

How much does delivery cost?

We offer free UK Standard Delivery on all orders of £100 or more.

• Under £100: Standard Delivery £3.99 (3–5 business days) · Next Day Delivery £7.99
• £100 or more: Standard Delivery FREE · Next Day Delivery £3.99

See our Shipping & Delivery page for full details.

How long will my order take to arrive?

Orders placed before our daily cut-off time on a working day are typically despatched the same day. Estimated delivery timeframes vary by service and are shown at checkout. You will receive a despatch confirmation email with tracking information once your order is on its way.

How do I track my order?

Once your order is despatched, you will receive a confirmation email containing a tracking number or link. Use this to follow your parcel on the carrier's website. If you have not received this email, please check your spam folder and then contact us at help@themedispaedit.com.

Returns & Refunds

Can I return a product if I change my mind?

You may return unopened, sealed products within 28 days of receipt for a refund. Because of the nature of skincare, we are unable to accept change-of-mind returns on products whose hygiene seal has been broken or that have been opened or used. You must contact us before returning any item. For full details, see our Returns & Refunds Policy.

What if my product arrives damaged or faulty?

Please contact us within 24 hours of delivery at help@themedispaedit.com with your order number and photographs of the packaging and contents. We will arrange a replacement or refund. Faulty goods are always covered under the Consumer Rights Act 2015.

Can I exchange a product?

Yes, for unopened and sealed products or incorrect items. See our Exchanges page for full details.

Products & Authenticity

Are your SkinCeuticals products genuine?

Absolutely. The Medispa Edit is an authorised SkinCeuticals stockist. All products are sourced through SkinCeuticals and stored in line with manufacturer guidelines. You can shop with complete confidence that every product is 100% authentic. Read more on our Authenticity page.

How do I know which products are right for my skin?

Our Skin Diagnosis tool is the best place to start. It will guide you through a short questionnaire and match you with products suited to your skin type, concerns, and goals. You are also welcome to contact us at help@themedispaedit.com for personalised guidance.

How do I build a skincare routine with your products?

Visit our Build Your Bundle page to create a curated routine tailored to your needs and benefit from bundle savings. Not sure where to begin? Start with our Skin Diagnosis.

Should I patch test a new product?

Yes, we always recommend patch testing before introducing any new skincare product, particularly active formulations such as vitamin C serums, AHAs, or retinol. Apply a small amount to the inside of your wrist or behind your ear and wait 24–48 hours. If you experience redness, itching, or irritation, discontinue use and consult a dermatologist.

How should I store my skincare products?

Most SkinCeuticals products should be stored in a cool, dry place away from direct sunlight and heat. Some formulations — particularly antioxidant serums such as C E Ferulic — are sensitive to light and air, so replacing the cap immediately after use is important. Refer to the individual product packaging for specific storage guidance.

Orders & Payments

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as additional payment methods displayed at checkout. All payments are processed through a secure, encrypted gateway.

Can I cancel or amend my order after placing it?

If you need to cancel or change your order, please contact us immediately at help@themedispaedit.com. We aim to process orders quickly, so we cannot guarantee changes once an order is in fulfilment. See our Cancellation & Order Amendment Policy for details.

Our Clinics

Can I buy SkinCeuticals in one of your clinic locations?

No. SkinCeuticals is available from The Medispa Edit online only. Our clinic locations do not stock SkinCeuticals for retail purchase, so please order through this website rather than travelling to a clinic. You can see all locations on our Our Clinics page.

Getting in Touch

How can I contact you?

We are always happy to hear from you. Email us at help@themedispaedit.com, call us on 0330 520 0525, or visit our Contact page. We aim to respond to all enquiries within two working days.